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Title: 517 - Tourism Specialist

Organization: Convention and Tourism CVB

Department: Convention & Tourism

Location: CMD

Rate of Pay: $13.32

Job Summary

Under the direction of the Director of Office of Space Management and Convention and Visitors Bureau Manager, the Tourism Specialist is responsible for providing exceptional customer service and hospitality to Brownsville’s current & potential visitors in person and online. The Brownsville Convention and Visitors Bureau works with elected officials, city management, the Convention and Visitors Bureau Advisory Board, City departments and local stakeholders to ensure Brownsville is a competitive destination for meetings, events, and leisure.

Competencies

• Participatory Leadership
• Customer Services
• Interpersonal Communication
• Social Media

Key Functions/Knowledge/Skills

• Responsible for providing customer service, greeting visitors and providing local information to visitors.
• Assists with the gathering of pertinent information and assets from internal departments and stakeholders for the Brownsville Convention & Visitors Bureau to efficiently & effectively disseminate printed/digital promotional materials to include: direct mail pieces, posters, brochures, website graphics, social media banners, digital advertising banners, signage and other projects such as public relations/media assistance.
• Research and develop social media, website, and newsletter content. Contribute & post specific social media outlets for local/regional community marketing.
• Plans, prepares for, and participates in Tourism Office special projects and events (including tradeshows).
• Fulfill and track information requests resulting from advertising/marketing campaigns.
• Performs all other duties as assigned.

Minimum Education & Experience

High school graduation or GED plus two years of experience.
Verbally fluent in English & Spanish.
General knowledge in local community attractions and social media with a willingness to learn General Administration, Medial Relations & Marketing Strategies, Digital Marketing, Sales & Customer Service.

Special Certifications & Licenses

Valid Texas Driver’s License.

Independence & Judgement

Minimal judgement: instructions, once established and defined, normally allow the job to be accomplished without direct and/or constant supervision; mostly routine work requiring that employee recognize obvious problems.

Initiative & Ingenuity

Low chance for error because work is routine/repetitive/simple/reviewed carefully; standard procedures; don’t have to come up with creative solutions; refers anything unusual to supervisor.

Supervisory & Responsibility

Does not supervise.

Financial Responsibility

Does not deal with money.

Level & Frequency of Outside Contact

Frequent contact with the public or other organizations; interactions may require obtaining cooperation of people; courtesy and tact are required when dealing with moderately difficult or sensitive issues.

Physical Demands

Office job with little or occasional light physical effort. Ability to exert up to 20 lbs. of force occasionally or a negligible amount of energy frequently to lift, push, pull or otherwise move objects.

Responsibility for Equipment & Property

Responsible for use of equipment/property such as office equipment, supplies, etc., which are used in office; use of city vehicle.

Working Conditions

Office job, no adverse conditions.

Other Requirements

The City of Brownsville requires all employees to successfully pass a Drug & Alcohol and a physical examination and a Background Check.

ADA Requirements

The City of Brownsville is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

Benefits

No Benefits.

EEOC Statements

The City of Brownsville does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.